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Complaint Policy #67 Website Form

View Policy #67 - Complaints

Minimum characters: 10

Complaint type

A complaint is an expression of dissatisfaction related to a Municipal program, service, or staff member, where a member of the public believes that the Municipality has not provided a service experience to the complainant’s satisfaction at the point of service delivery, and where a response or resolution is expected.

A complaint is not:

  • A request for service made on behalf of a citizen for a specific service;
  • A general inquiry or specific request for information regarding a municipal service;
  • A suggestion or idea submitted by a member of the public with the aim of improving services, programs, products, or processes; or
  • An expression of approval or compliment for a municipal staff, program, product or process.

 #67 Complaints Policy

Have you read #67 Complaints Policy? Policy is provided through the above link.
Have you followed step 1 of the complaint policy by reaching out to the Clerk?

Summary of Complaint

What is your complaint? Please include relevant date(s), location, and background information, including municipal employees you have contacted regarding this matter.


Municipal staff will contact you to acknowledge this complaint withing fourteen (14) business days after receiving this completed form. The complaint will be investigated and a response provided within thirty-five (35) days after acknowledgment of this complaint. If this date is not possible, you will be contacted and given a reason why this timeline is being adjusted. 

Notice of Collection & Disclosure

The personal information provided on this form is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). The information you provide will be used to investigate the complaint and may be used for contact purposes but is otherwise considered confidential. Questions about the collection of personal information and its use can be directed to the Office of the Clerk 807-475-3185 ext. 3.